CHIME Annual Survey Provides Valuable Insights for the Future


4.16.2019
By Arika Lycan, Specialist, CHIME Foundation

Every year CHIME surveys both our Foundation partners and our CHIME provider members in an Annual Member Survey. While we regularly solicit feedback on CHIME programs and events, it’s important we get a full picture of the past year as a whole.  

The CHIME Annual Member Survey helps us calibrate for the year ahead, particularly in an education capacity; “What are upcoming topics of interest?” and “How do our provider members perceive their roles in the industry?” One data point of pride for CHIME is the response we received on how our provider members view the value of their CHIME memberships: 98 percent of survey respondents agreed or strongly agreed that “I am proud to be a CHIME member.”  

There are several questions we ask of CHIME members that pertain directly to CHIME Foundation and the mutual relationship we share. The first question we asked was, “How can CHIME Foundation partners better support you?” Some of the many responses include:  

  • “Providing timely access to new technologies and improvements that can benefit my organization.” 
  • “Closer collaboration on solutions to the opioid crisis.” 
  • “I find presentations by CHIME Foundation partners to be helpful. When I need assistance from a CHIME Foundation partner, I contact them directly.” 
  • “I would be interested in the foundation providing focused education on specific areas where a CIO may need to gain greater depth and or breadth.“ 
  • “Sharing the successful initiatives across different organizations.” 
  • “They are doing a good job of balancing & fostering the partnerships.” 
  • “Recognize small organization (physician groups) as well as health systems.” 
  • “Educational offerings around unique technology.” 
  • “Demonstrate they can add value to the care we provide.”
     

The other question specific to CHIME Foundation partner interaction was, “What are topics of interest you would like to hear from our Foundation Partners about in 2019?” Here are the top 10 topics of interest for 2019, in order of popularity: 

  1. Artificial Intelligence
  2. Cybersecurity 
  3. Interoperability 
  4. Patient Engagement 
  5. Analytics 
  6. Innovation 
  7. Integration 
  8. EMR/EHR 
  9. Cloud 
  10. Telehealth 

CHIME also inquired about CHIME Cooperative Member Services Program to learn more about what provider members need in terms of offerings. When asked, “What kinds of services would you like to see offered through the Cooperative Member Services program?”, the top answers included: 

Cybersecurity 68% 

Advisory / Consulting Services 54% 

Population Health 36% 

Business Analytics 35% 

Technical Services  30% 

Interoperability & Middleware 30%

84 percent of survey respondents said that yes, they would consider taking advantage of the offerings available to them through the CHIME Cooperative Member Services Program.

Getting direct input from CHIME provider members on their needs and their view of CHIME helps our team to more accurately hone our educational offerings, programs and communications to meet the needs of CHIME providers. We hope these insights are informative to your planning process for the rest of 2019.

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